Vehicle History Audit sells made-to-order digital vehicle history reports. Reports are delivered electronically after payment.
Cancellation before processing
If you cancel before processing begins, you are eligible for a full refund. Contact us promptly because report processing may begin shortly after payment confirmation.
When you can receive a refund
- We could not generate a report for the VIN, HIN or registration you submitted.
- You were charged more than once for the same order.
- Your report was not delivered within 24 hours of payment, unless a delay outside our reasonable control was explained and accepted.
- A delivered report contains a verified material mistake caused by our processing. In this case, we refund 50% of the report price and retain 50% for completed research and processing.
When refunds are not available
- The report was delivered, matches the vehicle identifier submitted and contains no verified material processing mistake.
- You entered an incorrect VIN, HIN, registration, plate number or email address.
- You disagree with information accurately reproduced from the data sources available when the report was prepared.
How to request a refund
Email support@vehiclehistoryaudit.com within 14 days of purchase. Include your order email, order reference and the vehicle identifier submitted. We normally reply within two business days.
Approved refunds are returned to the original payment method. Your bank or payment provider may take 5–10 business days to display the credit.
Please contact us before opening a payment dispute—we can usually investigate faster. This policy does not limit any non-waivable rights under applicable Canadian consumer-protection law.